American Express Math Woes

I tried paying my Corporate American Express bill online. The online form told me that the amount due was $2,420.53 (prefilling the box with that exact value), so I selected that balance and authorized payment. When I submitted the form I received the following error:

Error: The amount you attempted to pay exceeds the Total Outstanding Balance of 2420.5299999999997. Please reenter a payment amount that does not exceed this value.

Well, ok then!

10 responses to “American Express Math Woes”

  1. Will Avatar

    Will you post your itemized bill for us to check out?

  2. Chris Avatar

    Hehe…. don’t you just love quality code behind your online banking! 🙂

  3. Craig Gibbs Avatar
    Craig Gibbs

    I wonder why a CC company would not accept an overpayment? It protects them against next month’s debt, they get to ‘use’ the money for a month and there’s no interest to pay on it.

  4. John Dowdell Avatar
    John Dowdell

    … I wonder if it gives different results if you use a different browser…. 😉

  5. Sid Wing Avatar
    Sid Wing

    Wonder if they have never seen the Round() function before… or is this one of those times we should be trying to siphon off all the .00000000003 of a cent?

  6. Joe Rinehart Avatar
    Joe Rinehart

    I’ve done some heavy Web Service integration work with American Express, and this is 100% consistent with how well that went. Being the first customer for one of their new service corporate integrations offerings was fun – the WSDL wasn’t even valid!

  7. Joe Rinehart Avatar
    Joe Rinehart

    [the previous comment had some really atrocious grammar that I can’t leave alone]
    "one of their new corporate integration service offerings"

  8. Will Avatar

    Could some be just a little…. OCD ’round here??

  9. Will Avatar

    That was supposed to be "someone". lol!

  10. Doug Bezona Avatar
    Doug Bezona

    So now you will always owe them just under a cent – LOL
    Reminds me of a story where a guy received a final utility bill after he moved for $0.00. He ignored it, since he didn’t owe anything apparently, and then started getting collection notices, etc. After making a number of calls, he eventually had to send them a check for $0.00, which resolved it.
    Who knows if this is an urban legend type story, but I found it amusing.

Leave a Reply