Comcast has been aggravating me endlessly. Service has been unavailable far too often, support can’t answer basic questions, the connection keeps going down … in fact the only thing that stays up is the price, and that has kept going up and up and up.
DSL wasn’t available way back when, which is why I ended up with Comcast in the first place. But it is available now, and this entry is being posted over my new connection. My tests are showing 2-2.5 Mbps download speed and .4 Mbps upload speed, not bad at all.
Installation wasn’t painless. I had to switch the modem from acting as a router to acting as a bridge, and the steps originally given to me omitted one crucial item which put the device into some strange state where it connected to the network but thought that it had not done so. The second technician had me reset the device and start over, this time going through all of the necessary configuration screens – and I am up and running. They should have gotten it right the first time, but still, that’s better support than what I’ve ever gotten from Comcast.
I now have a faster, and cheaper, connection. A great deal (assuming that the quality of service is better than that of Comcast).