Ben Forta

I’ve posted several rants about bad customer service, and these caught the eye of Adam Bailine who calls himself “a bad customer service junkie”. He e-mailed me to tell me about his book “Service this: Winning the war against Customer Disservice”. I have not seen the book yet, so no reviews, but this is what Adam had to say:
“We self published it, and started our own indie company called Last Chapter First. Service this offers frustrated, abused consumers a way to fight back against bad customer service–from helpful dialogue in one-on-one situations, to writing effective letters/emails, to escalating things up to the highest levels of a corporation. Currently, it’s available at http:/www.lastchapterfirst.com, and so far, sales have been good. (I guess there are a lot of people out there who don’t want to take it anymore.)”