SMS Backup And Restore On HTC Devices

HTC features a nice built-in SMS backup / restore feature on its phones. From within the SMS app you can export messages to a .hbk file, and then you can import that file (on the same device or another) to restore. It's all explained in this support page. Simple, right? Well, nope! That page neglects a key step without which restores will fail because the device will not see any available backup sets. For restore to work you must create a top level folder named "sms_backup" and save the .hbk file there and then attempt the restore, as that is the only folder the restore utility looks in.

Posting this one so that I have it for future use.

Comments (23)

  • Jamal

    Thank you so much for that... I was so confused

    #1Posted by Jamal | Dec 20, 2012, 01:32 PM
  • Rohit

    Use this application, this is very nice application for sms backup and restore in android. it create backup on Sdcard and it also email your backup file, View of backup file is superb and its free, m very happy to install it.

    #2Posted by Rohit | Jan 1, 2013, 12:13 AM
  • Matteo

    You've saved me... So simple, yet HTC leaving the most important part out... Thank you, worked perfect!!!

    #3Posted by Matteo | Jan 2, 2013, 10:43 AM
  • Vizard

    God bless your kind! Thank you!

    #4Posted by Vizard | Mar 22, 2013, 12:33 AM
  • LuciaJayne86

    I can't believe how simple that was...
    I have been trying for weeks to restore my old texts, even after SEVERAL chats with HTC customer service...professionals? Lol!

    Thank you SO much!!!

  • Lyn

    FINALLY! THE ANSWER! Thank u so much!!!

    #6Posted by Lyn | Jun 7, 2013, 02:51 PM
  • Joe90

    Excellent. You're a genius.

    #7Posted by Joe90 | Jun 9, 2013, 07:52 AM
  • Tim

    Excellent - where the hell is this info on HTC's page?? Crazy!

    #8Posted by Tim | Jul 25, 2013, 12:58 AM
  • Hemant

    Thanks, for the information.
    worked for me.
    HTC should update its support page.

    #9Posted by Hemant | Aug 11, 2013, 05:49 AM
  • fshawly

    Thanks , you saved my massages

    #10Posted by fshawly | Aug 13, 2013, 01:07 PM
  • Fahad

    Thanks, saved my day...

    #11Posted by Fahad | Oct 2, 2013, 11:47 AM
  • Cat

    I recently exchanged my HTC phone for the Moto X and sent my text message backup to my email. Now I can not retrieve my .hbk file text messages from my email from either my laptop or Moto X due to them not understanding the file. Is there a way to retrieve them?

    #12Posted by Cat | Oct 4, 2013, 07:00 AM
  • Ben Forta

    No, the .hbk file is an HTC specific file. If you still have access to the old phone then you can use other apps to move text messages, but .hbk files are not much use on non HTC devices.

    --- Ben

    #13Posted by Ben Forta | Oct 4, 2013, 08:04 AM
  • biser

    Thank You!It was very helpful!

    #14Posted by biser | Dec 8, 2013, 11:40 AM
  • CJacobson

    If you saved and then restoring via email.. you must use the stock email application. Gmail App wont work. Click the attachment and then it will automatically restore the msgs for you.

    #15Posted by CJacobson | Jan 27, 2014, 10:35 AM
  • kelly collinson

    How do I do this?

    #16Posted by kelly collinson | May 1, 2014, 04:10 AM
  • mz.veroniica

    and how do u set up the "sms_backup" folder and where exactly?

    #17Posted by mz.veroniica | May 13, 2014, 06:16 PM
  • Ahmed

    Appriciated, thank you soo much :)
    resolve my issue

    #18Posted by Ahmed | Dec 19, 2014, 06:30 PM
  • bilal

    Its really very useful

    #19Posted by bilal | Jan 24, 2015, 01:53 PM
  • Bob

    The link is now a 404 page.

    #20Posted by Bob | Feb 3, 2015, 07:41 PM
  • Tawrd

    Tried this on my HTC One and all that was needed for the ordinary application to work was the sms_backup folder in the root directory.

    #21Posted by Tawrd | Mar 12, 2015, 10:18 AM
  • Taras

    Thank you!

    #22Posted by Taras | Jun 1, 2015, 04:30 PM
  • Niko

    thank you very much, you saved me!

    #23Posted by Niko | Aug 19, 2015, 05:08 AM